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Posted By Admin @ Feb 24, 2022

Tittle: Strategy to Minimize the Waiting Line in Hospitals

Type: Report

Subject: Strategy


In hospital, long waiting queues are a common thing that we see every day. Many times, some patients do not have enough patience to wait until their turn to be served. In order to manage the performance of their customer service, the management of hospital need to have a proper strategy to minimize the waiting line while also minimizing the cost as well. Providing the patients with timely access with a purpose to deliver appropriate medical care is a fundamental part of healthcare performance which will improve the satisfaction of patients. For this reason, the hospitals should measure the performance of the queuing system that they use as mentioned below (Song & Tucker, 2016).

Utilization of Strategy to Minimize the Waiting Line in Hospitals

Based on a management perspective, utilization in hospitals is frequently viewed as a productivity measure, and thus, this utilization measure should be high. Utilization means the capacity of rooms or beds that provided by the hospital to serve the patients who come for a check-up or other appointments (Ali, Salehnejad, & Mansur, 2019).

Service Capacity of Strategy to Minimize the Waiting Line in Hospitals

The hospitals need to make sure that they have a service capacity that will meet the demand of patients, balancing the utilization system, along with the wait time of patients. In a service capacity, four key aspects influence the wait time of the patients such as the average service rate, the average patient demand, and the modification of both (Bittencourt, Verter, & Yalovsky, 2018).

Delay of Strategy to Minimize the Waiting Line in Hospitals

Delay measure also considered as the most essential to service excellence provided by the hospitals. This type of measure must reflect both clinical realities and also patient viewpoints as well. For instance, even though the hospital arrivals with some non-urgent complications might not necessitate care in a quick or immediate time from a clinical perspective, but it is obvious that long waits to see a doctor will consequence in high levels of disappointment, and possibly the patients might even departure, which possibly will lead to lost revenue for the hospital (Alenany & El-Baz, 2017).

References of Strategy to Minimize the Waiting Line in Hospitals

Alenany, E., & El-Baz, M. A. (2017). Modelling a Hospital as a Queueing Network: Analysis for Improving Performance. World Academy of Science, Engineering and Technology, International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering, 1160-1166.

Ali, M., Salehnejad, R., & Mansur, M. (2019). Hospital productivity: The role of efficiency drivers. The International journal of health planning and managemen.

Bittencourt, O., Verter, V., & Yalovsky, M. (2018). Hospital capacity management based on the queueing theory. International Journal of Productivity and Performance Management, 224-238.

Song, H., & Tucker, A. (2016). Performance improvement in health care organizations. Foundations and Trends® in Technology, Information and Operations Management , 153-309.